Our goal is simple: we want our valued customers to be happy with their purchases. However, we understand that sometimes things don’t go as planned. Whether it’s the wrong size or color, N Jackets is here to make the return or exchange process as easy as possible for our customers in the USA.

30-Day Easy Return Policy

If you’re not satisfied with your purchase, you have 30 days from the date you received your jacket to return or exchange it. After this period, we won’t be able to accept returns or exchanges.

Cancellation of Orders

If you need to cancel your order, you have 24 hours to do so. If you cancel within this time frame, you’ll receive a full refund. However, cancellations made after 24 hours will incur a deduction of 30% of the paid amount. Cancellations within 3 days before shipping will result in a deduction of 50%.

Refund Policy

Once we process your return or exchange, we’ll issue a refund within 3 days. Refunds will be credited to the same card or PayPal account used for the original purchase.

Exchange Policy

You can exchange your item if it’s in its original condition. You’ll need to cover the shipping costs to send the item back to our warehouse or production house.

Return Policy

We don’t allow returns or exchanges for ordering multiple similar products with different sizes. Return shipping costs are the responsibility of the buyer. Tags must be intact for returns to be accepted. All return requests must be made within 24 hours of receiving the product.

Holiday Return & Exchange Policy

During the Christmas holiday season, we offer a special return and exchange policy. Items purchased within 90 days of Christmas can be returned or exchanged.

Return & Exchange Procedure

To initiate a return or exchange, email us at sales@njackets.com with a clear picture of the product and a concise explanation of the issue. Our customer service team will assist you with the process within 24 hours. Use a trackable courier service to return the item to our warehouse, and share the tracking number with us.

Conclusion

At N Jackets, we prioritize customer satisfaction above all else. Our return and exchange policies are designed to make the process hassle-free for our customers in the USA. If you have any questions or concerns, don’t hesitate to reach out to our customer care department. Your happiness is our priority.